# Milo: AI receptionist for auto repair shops

Source: https://dialmilo.com/for/auto

Service appointments, parts inquiries, and tow requests — handled while your service writers are at the counter. Milo asks the right questions every time.

## Your service writers can't be on the phone AND at the counter. Milo can.

Milo handles the routine calls — service appointments, parts availability, tow requests — and always asks for vehicle year, make, and model first, so you walk into the bay with everything you need.

## What goes wrong without an answering service

- **Customers call asking about a service; you spend 3 minutes finding the right intake form.** — Milo books the service slot with vehicle year + make + model + issue + drivability captured in one go — straight into your shop's calendar.
- **Parts calls interrupt your writers all day with the same five questions.** — Upload your parts cross-reference. Milo answers “do you have brake pads for an 09 Civic” in seconds. Routes the complex stuff to a human.
- **Late-night tow calls go to voicemail and the customer calls your competitor.** — After-hours mode + notify_owner urgency=high on the word “tow” or “won't start” — you decide whether to take the call.

## A real service call

**Milo:** Hometown Auto — this is Milo. How can I help?
**Caller:** My check engine light came on, can you take a look?
**Milo:** Absolutely. Year, make, and model?
**Caller:** 2018 Toyota Camry.
**Milo:** Got it. Is the car drivable, or do you need a tow?
**Caller:** Drivable, just the light.
**Milo:** Good. We can fit you in tomorrow at 9am or Friday at 1pm — which works?
**Caller:** Friday 1pm.
**Milo:** Booked. Name and best callback number?
**Caller:** Jordan Park, 415-555-2244.
**Milo:** Done — Friday 1pm, 2018 Camry, check engine light. We'll text you a confirmation. See you then.

## What Milo handles

- **Service appointments with vehicle details captured** — Year / make / model / issue / drivability — Milo asks every time, books straight into your calendar.
- **Tow + roadside calls escalated** — Says “tow”, “won't start”, or “stranded” → notify_owner texts you immediately so a customer never waits.
- **Parts availability answered cold** — Upload your parts cross-reference or inventory feed. Milo answers common-part lookups without bugging your counter.