# Milo: AI receptionist for online stores

Source: https://dialmilo.com/for/ecommerce

Order status, returns, refunds — handled in seconds instead of overflowing your support inbox. Voice support that scales with your store.

## Voice support that doesn't make you hire a support team.

Customers call wanting to know where their order is. Milo looks up the order, reads the tracking, processes in-policy refunds, and tags anything weird for you to triage — instead of stalling at “please email support”.

## What goes wrong without an answering service

- **“Where's my order?” calls drown your inbox and your DMs.** — Milo looks up the order by number, name, or email and reads the tracking status — without ever waking up a human.
- **Refund requests turn into 5 back-and-forth emails before resolution.** — Upload your refund policy; Milo cites it precisely and processes in-policy refunds same-call. Out-of-policy requests get triaged to you with the order pre-loaded.
- **VIP customer hits a problem and bounces before you see the email.** — Milo recognises repeat callers, knows their order history (via knowledge base), and notify_owner texts you when a high-LTV customer needs personal attention.

## A real call about a delayed package

**Milo:** Riverbed Apparel — this is Milo. How can I help?
**Caller:** Hi, I ordered something a week ago and it hasn't arrived.
**Milo:** I'm sorry about that — let me check. What's your order number, or the email you used?
**Caller:** Email is jamie@example.com.
**Milo:** Found it — order 4421, shipped Friday. Tracking says it's at the regional carrier facility and out for delivery today, expected by 7pm. If it doesn't arrive tonight, call me back and I'll start a replacement.
**Caller:** Oh great, thanks. Can you text me the tracking link?
**Milo:** Sending now — should hit your phone in a few seconds.

## What Milo handles

- **Knows your shipping + refund policy cold** — Upload your policies once. Milo quotes them exactly — never invents a 60-day window when yours is 30.
- **Texts tracking links and confirmations** — Customers ask for things in text; Milo texts them mid-call. Less “wait, what's the URL again?”
- **Out-of-policy issues triaged to you** — Damaged items, lost packages, edge cases — tagged 'refund' or 'complaint', urgency-sorted, ready for 60-second triage.