# Milo: AI receptionist for hotels & B&Bs

Source: https://dialmilo.com/for/hotel

The front desk can't be in two places at once. Milo answers overnight and during check-in rush — parking, wifi, late arrivals — and routes the rest.

## One person on nights. Forty rooms. The phone doesn't care.

Milo picks up while your night manager is walking a guest to their room. She answers the practical questions from your own house information, passes guest requests to the right department, and puts anything involving money or a booking change straight through to the desk.

## What goes wrong without an answering service

- **Check-in rush: three guests at the desk and the phone ringing.** — Milo takes the call so the queue keeps moving. Nobody stands there watching your one staff member say “sorry, one moment” into a handset.
- **The same eight questions, all night. Parking, wifi, breakfast, pets.** — Upload your house information once. Milo answers from it word-for-word — and says she'll check rather than guessing when it isn't there.
- **A guest needs towels at 11pm and there's nobody to answer.** — Milo takes the request, routes it to housekeeping or maintenance, and confirms to the guest that it's been passed on.

## A late arrival, handled at 1am

**Milo:** Harbour House — this is Milo. How can I help?
**Caller:** Hi, I've got a room booked tonight but my flight's delayed, I won't be there until about 2am.
**Milo:** Not a problem at all — we do take late arrivals. Can I get the name the booking's under?
**Caller:** Dani Rhodes.
**Milo:** Thank you. I'll let the night desk know to expect you around 2am. The main entrance locks at midnight, so use the side door on Fleet Street and press the buzzer — someone will let you in.
**Caller:** Perfect. Is there parking that late?
**Milo:** Yes, the car park is open all night and it's free for guests — the barrier code is on your booking confirmation email.
**Caller:** Great, thanks.
**Milo:** Safe travels — I've passed your late arrival to the desk. See you at 2.

## What Milo handles

- **Your house information, answered exactly** — Check-in times, parking, wifi, breakfast, pets, luggage storage, directions. Milo answers from what you upload — and takes a message instead of guessing when she doesn't know.
- **Guest requests routed to the right team** — Towels to housekeeping, a broken AC to maintenance, a wake-up call to the desk. Milo passes it on and tells the guest it's done.
- **Late arrivals and messages to the desk** — Delayed flights, early check-in requests, callbacks — texted to whoever's on shift, with the guest's name and number.
- **Anything involving money goes to a human** — Payments, complaints, and booking changes transfer to the front desk. Milo never quotes a rate or confirms availability she can't verify.