# Milo: AI receptionist for medical offices

Source: https://dialmilo.com/for/medical

Your front desk can't check patients in and answer every call. Milo books and reschedules appointments, answers office questions, and takes messages 24/7.

## The phone rings most at 8am Monday. So does your check-in line.

Milo picks up while your front desk is checking patients in. She books and reschedules appointments straight into your Google Calendar, answers hours and parking questions from your own documents, and takes structured messages for everything clinical — never advice.

## What goes wrong without an answering service

- **Monday 8am: three patients checking in and the phone ringing off the hook.** — Milo answers every call within one ring, so your front desk keeps the lobby moving instead of putting callers on hold.
- **After-hours patient calls pile up in voicemail overnight.** — Milo answers 24/7 — books the appointment if your calendar allows it, or takes a structured message with name, number, and reason so morning triage takes minutes, not an hour.
- **Reschedules and no-shows leave gaps you fill too late.** — Milo handles the reschedule call in one go — checks your real calendar, moves the appointment, and texts a confirmation. An empty slot gets offered to the next caller who wants it.

## A real call, handled while the desk is busy

**Milo:** Riverside Family Practice — this is Milo. How can I help you today?
**Caller:** Hi, I need to move my appointment on Thursday. Something came up at work.
**Milo:** Of course — can I get your name and date of birth so I can find the booking?
**Caller:** Dana Whitfield, March 12th, 1985.
**Milo:** Found it — Thursday at 10:30 with Dr. Patel. Would you like to keep it the same week? Friday at 2pm or Monday at 9am are open.
**Caller:** Monday at 9 works.
**Milo:** Done — you're moved to Monday at 9am with Dr. Patel, and I'll text a confirmation to this number. Anything else I can help with?
**Caller:** Actually — is there parking at the office?
**Milo:** Yes, there's a free patient lot behind the building, entrance on Oak Street. See you Monday!

## What Milo handles

- **Books and reschedules into Google Calendar** — Connect once. Milo checks real availability and moves the appointment while the caller is still on the line — with a texted confirmation.
- **Answers office questions from your documents** — Hours, parking, directions, what to bring to a first visit — upload it once and Milo answers word for word. Anything clinical, she takes a message instead.
- **After-hours messages, sorted by morning** — Name, number, and reason captured on every call. Clinical-sounding messages flagged so your team calls those back first.
- **Confirmations that cut no-shows** — Every booking and reschedule gets an SMS confirmation with date, time, and provider — while the caller is still on the phone.