# Milo: AI receptionist for plumbers & HVAC

Source: https://dialmilo.com/for/trades

Never miss an emergency call again. Milo answers your phone 24/7, screens emergency vs scheduled, and texts you the hot ones. Live in 3 minutes.

## Don't lose another $2,000 emergency to voicemail.

Milo picks up while you're on a roof, under a sink, or driving between jobs. She screens emergency vs scheduled, captures the address and callback number, and texts you the moment something's on fire — literally or otherwise.

## What goes wrong without an answering service

- **You missed 5 calls today because you were in a crawlspace.** — Milo answers every call within one ring, 24/7. Every missed call becomes a structured lead instead of a lost job.
- **Tire-kickers asking for free quotes waste 10 minutes each.** — Milo qualifies first: job type, address, urgency, callback number. You see the qualified ones in your dashboard, the rest as voicemails you can scan in seconds.
- **Emergencies sit in voicemail until tomorrow morning.** — When Milo hears 'no heat,' 'water everywhere,' or 'sparking outlet' she texts you immediately with the caller's name, address, and number.

## A real call, handled while you're on a job

**Milo:** Apex Plumbing — this is Milo. How can I help?
**Caller:** Yeah my water heater is leaking everywhere, can someone come out?
**Milo:** That's an emergency — let me get someone out to you fast. What's your name and the address?
**Caller:** Mike Carter, 412 Pine Street.
**Milo:** Best callback number Mike?
**Caller:** Same one I'm calling from.
**Milo:** Got it. I'm texting our tech right now and he'll call you within 10 minutes. Anything else you can tell me about the leak?
**Caller:** It's coming out the bottom of the tank, garage is flooding.
**Milo:** I'll let him know. Shut the water off at the main if you can — there's a valve usually outside near the meter. Hang tight.

## What Milo handles

- **Emergency triage texts you instantly** — Hot lead detected → SMS to your phone with caller, address, and one-line summary. No app to open.
- **Structured voicemails sorted by urgency** — Every non-emergency call becomes a categorised message — billing, scheduling, complaint, quote — sorted high → low urgency.
- **Confirms next steps by SMS** — Milo texts the caller a confirmation while you're still en route. Looks professional, sets expectations.