# Choosing a voice for Milo

Source: https://dialmilo.com/help/choosing-a-voice
Updated: 2026-05-22

Preview Milo's voices, pick one that fits your brand, and switch anytime. What to listen for and how each voice suits different kinds of businesses.

Voice choice shapes how callers feel about your business before Milo says a single word — pick one that matches your brand, then do a test call to confirm it feels right.

## How voices differ

All of Milo's voices speak clearly and sound natural in conversation — none of them sound like a 1990s phone tree. What differs is:

- **Warmth** — some voices feel like a friendly café, others feel like a professional office.
- **Pace** — some speak slightly faster (energetic), others are deliberately measured (calm, reassuring).
- **Register** — slightly deeper voices tend to read as more authoritative; higher voices as more approachable.

There's no objectively better voice — it's about fit.

## Quick recommendations

| Type of business | Voices that tend to work well |
|---|---|
| Medical, legal, financial | Calm, measured, professional register |
| Retail, hospitality, food | Warm, upbeat, conversational |
| Tech, SaaS | Clear, neutral, efficient |
| Trades (plumbing, electrical) | Friendly, direct, no-nonsense |

These are starting points, not rules. A law firm that wants to feel approachable might choose a warmer voice deliberately.

## Changing the voice

  
    Go to **Receptionists** and select the receptionist you want to update.
  
  
    You'll see a voice panel on the settings page. Each option has a short audio preview you can play before committing.
  
  
    Save your selection and do a test call. Hearing the voice in an actual conversation is more revealing than the preview clip.
  

Changes take effect immediately. You can switch voices as many times as you like — test-call after each change and keep going until you find one that sounds like 'you.'

## A note on accents

Milo's voices are designed to be clearly understood by callers across a wide range of accents themselves. If most of your callers are based in a specific region, it's worth choosing a voice that feels natural to that audience. A voice that sounds warm and familiar to callers in Dubai might feel subtly 'off' to callers in London — and vice versa.

If you're unsure, neutral voices (no strong regional accent) are the safest default and work well in most markets.