# Every Milo tool, explained

Source: https://dialmilo.com/hub/tools-explained
Updated: 2026-05-21

The full list of what Milo can do during a call — book appointments, capture leads, send SMS, take voicemails, search your knowledge base, transfer to a human.

During a call Milo can book appointments, check availability, capture leads, take voicemails, send SMS, notify the owner, transfer to a human, and search your knowledge base — each toggled per business.

Tools are what Milo can *do* during a call — beyond just talking. Toggle them on the **Tools** page. Industry defaults are set automatically based on your business type.

## The full list

- **capture_lead** — record a free-text lead (name, email, intent) for follow-up
- **take_voicemail** — record a structured voicemail with topic + urgency + callback number
- **book_appointment** — book directly into your Google Calendar (requires Calendar connected)
- **check_availability** — look up open slots before proposing times
- **send_sms** — text the caller mid-call (links, confirmations, directions)
- **notify_owner** — text you when something is urgent or high-value (configure your phone on Settings)
- **transfer_call** — warm-transfer the caller to a human number
- **search_knowledge_base** — answer questions using docs you've uploaded (PDFs, URLs, policies)
- **remember** — keep persistent notes about repeat callers so the next call has context

## Industry defaults

Pick your industry on the Receptionist page and Milo defaults to the right tool set for your vertical. You can always toggle individual tools on or off later.

## Frequently asked

**Can I turn individual tools off?**

Yes — every tool toggles per business on the Tools page, and sensible industry defaults are applied automatically.