For hotels, boutique properties, B&Bs, hostels, and serviced apartments
One person on nights. Forty rooms. The phone doesn't care.
Milo picks up while your night manager is walking a guest to their room. She answers the practical questions from your own house information, passes guest requests to the right department, and puts anything involving money or a booking change straight through to the desk.
Live in 3 minutes. Pay as you go — no subscriptions.
What changes the day Milo answers your phone
Check-in rush: three guests at the desk and the phone ringing.
Milo takes the call so the queue keeps moving. Nobody stands there watching your one staff member say “sorry, one moment” into a handset.
The same eight questions, all night. Parking, wifi, breakfast, pets.
Upload your house information once. Milo answers from it word-for-word — and says she'll check rather than guessing when it isn't there.
A guest needs towels at 11pm and there's nobody to answer.
Milo takes the request, routes it to housekeeping or maintenance, and confirms to the guest that it's been passed on.
A late arrival, handled at 1am
Real transcript shape. Names changed.
What Milo actually does for you
Your house information, answered exactly
Check-in times, parking, wifi, breakfast, pets, luggage storage, directions. Milo answers from what you upload — and takes a message instead of guessing when she doesn't know.
Guest requests routed to the right team
Towels to housekeeping, a broken AC to maintenance, a wake-up call to the desk. Milo passes it on and tells the guest it's done.
Late arrivals and messages to the desk
Delayed flights, early check-in requests, callbacks — texted to whoever's on shift, with the guest's name and number.
Anything involving money goes to a human
Payments, complaints, and booking changes transfer to the front desk. Milo never quotes a rate or confirms availability she can't verify.
Start taking calls in 3 minutes.
$1 free credit to start. Pay as you go — no subscriptions, top up only when you want to.
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