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Setup walkthroughs, troubleshooting, and reference docs for every Milo feature.
Getting started
What Milo is and how to get your first answered call.
5 articlesReceptionist setup
Script, voice, tone, business hours, and compliance.
3 articlesPhone numbers
Buying, porting, forwarding, and caller ID.
3 articlesKnowledge base
Teach Milo your business — uploads, URLs, FAQs.
1 articleIntegrations
Customer.io, CRM journeys, Google Calendar, and AI agents.
2 articlesOutbound campaigns
Calling lists: budgets, calling hours, scripts, A/B tests, AI reports.
6 articlesContacts
Lists, player details, do-not-call, and callbacks.
2 articlesCall handling
Forwarding to humans, messages, and transcripts.
0 articlesBilling
Pay-as-you-go, call prices, top-ups, and the spend calculator.
3 articlesTroubleshooting
Calls not connecting, voice issues, and other fixes.
1 articlePopular articles
Buying your first phone number
Choose a local or toll-free number for Milo to answer. What numbers cost, how setup works, and how to pick an area code your customers will trust.
Connecting Google Calendar
Connect Google Calendar so Milo sees your real availability and books appointments during calls. Setup takes about a minute — here's how.
How pay-as-you-go billing works
Top up a balance, pay per minute, no subscription. How Milo's pay-as-you-go billing works, what calls and numbers cost, and how to track every cent.
Milo isn't answering my number
Calls ringing out? Check number activation, call forwarding, business hours, and balance — the six most common causes and how to fix each one.
Uploading docs to Milo's knowledge base
Upload menus, price lists, policies, and FAQs so Milo answers caller questions from your own documents — no manual scripting or prompt work required.
What is Milo and how does it work
Milo is an AI receptionist that answers your business phone 24/7, books appointments, and takes messages. How it works, what it costs, and why.
Recently updated
Connecting Google Calendar
Connect Google Calendar so Milo sees your real availability and books appointments during calls. Setup takes about a minute — here's how.
Connecting Customer.io
Send every call result to your players' Customer.io profiles, and send deposits and logins back so Milo can show which calls brought players back.
Set up Milo with Claude Code, Cursor or Codex
Connect your AI coding agent to Dial Milo over MCP or the API, choose what it may do, and set a daily spend limit. Then ask it to build, upload and launch campaigns for you.
Campaign budgets, forecasts and email alerts
Cap what a campaign can spend in total or per day, see what the rest of the list will cost, and know which emails Milo sends along the way.
Getting started
What Milo is and how to get your first answered call.
What is Milo and how does it work
Milo is an AI receptionist that answers your business phone 24/7, books appointments, and takes messages. How it works, what it costs, and why.
Quick start: your first answered call
Create your account, pick a number, paste in your business details, and hear Milo answer a live test call — the full setup takes about 5 minutes.
Test-calling Milo before going live
Call your Milo number, ask the questions your customers actually ask, and read the transcript — validate every setting before real callers dial in.
Set up Milo with Claude Code, Cursor or Codex
Connect your AI coding agent to Dial Milo over MCP or the API, choose what it may do, and set a daily spend limit. Then ask it to build, upload and launch campaigns for you.
Team members, roles and the activity log
Invite your team for free, give each person the right role, choose your own email notifications, and see who changed what.
Receptionist setup
Script, voice, tone, business hours, and compliance.
Writing a script that sounds like you
Write a greeting and instructions that make Milo sound like a real teammate — what to include, what to leave out, and examples you can copy.
Choosing a voice for Milo
Preview Milo's voices, pick one that fits your brand, and switch anytime. What to listen for and how each voice suits different kinds of businesses.
Setting business hours and after-hours behavior
Set when Milo answers, when calls go to voicemail, and what after-hours callers hear. Configure open, closed, and holiday behavior in a few clicks.
Phone numbers
Buying, porting, forwarding, and caller ID.
Buying your first phone number
Choose a local or toll-free number for Milo to answer. What numbers cost, how setup works, and how to pick an area code your customers will trust.
Forwarding your existing number to Milo
Keep the number your customers already know. Forward it to Milo with a short carrier code — step-by-step for major carriers, landlines, and mobile.
Getting a number in another country
Browse phone numbers in every country we cover, see setup and monthly prices, and request a number we can't sell instantly.
Knowledge base
Teach Milo your business — uploads, URLs, FAQs.
Integrations
Customer.io, CRM journeys, Google Calendar, and AI agents.
Connecting Google Calendar
Connect Google Calendar so Milo sees your real availability and books appointments during calls. Setup takes about a minute — here's how.
Connecting Customer.io
Send every call result to your players' Customer.io profiles, and send deposits and logins back so Milo can show which calls brought players back.
Outbound campaigns
Calling lists: budgets, calling hours, scripts, A/B tests, AI reports.
A/B testing campaign scripts
Run up to five scripts side by side, see which one brings in more deposits, roll back to any earlier version, and send the winning script's name to Customer.io.
Campaign budgets, forecasts and email alerts
Cap what a campaign can spend in total or per day, see what the rest of the list will cost, and know which emails Milo sends along the way.
Running an outbound calling campaign
Set up a campaign, upload your players, and follow it from the Campaigns page: dates, pausing and resuming, how many calls run at once, and what each tab shows.
Calling hours, time zones and contact limits
How Milo calls every player in their own local time, how often it will try, and how to stop the same player being called by several campaigns in a row.
The AI campaign report
After the calls, Milo labels every player with what they need next and writes a review of the campaign. When the campaign finishes, get the full report as a page and a PDF.
Starting calls from your CRM journeys
Make a Milo call one step of a retention journey in Customer.io, Braze, Optimove, Fast Track or your own CRM, and get every call result back so the journey can branch.
Contacts
Lists, player details, do-not-call, and callbacks.
Managing contacts, lists and player details
One contact book for everyone you call and everyone who calls you. Filter it, export it, tag people, mark do-not-call, and add a filtered group straight to a campaign.
When someone calls your campaign number back
What happens when a player returns a missed campaign call, and what anyone else who rings your campaign number hears.
Billing
Pay-as-you-go, call prices, top-ups, and the spend calculator.
How pay-as-you-go billing works
Top up a balance, pay per minute, no subscription. How Milo's pay-as-you-go billing works, what calls and numbers cost, and how to track every cent.
How calls are priced
What an outbound or inbound call costs and why: the number you dial, the number you call from, billing per started minute, and AI per talk minute.
Using the spend calculator
Estimate what calling a list or answering your calls will cost, priced from your own numbers, with results per player reached, per accepted offer and per depositor.
Troubleshooting
Calls not connecting, voice issues, and other fixes.
Never miss a call. Never forget to call back.
From about 12¢ a minute. Outbound calls nobody answers are free. $1 credit to try it.
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