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Setup walkthroughs, troubleshooting, and reference docs for every Milo feature.
Getting started
What Milo is and how to get your first answered call.
3 articlesReceptionist setup
Script, voice, tone, business hours, and compliance.
3 articlesPhone numbers
Buying, porting, forwarding, and caller ID.
2 articlesKnowledge base
Teach Milo your business — uploads, URLs, FAQs.
1 articleIntegrations
Google Calendar, and more on the way.
1 articleCall handling
Forwarding to humans, messages, and transcripts.
0 articlesBilling
Pay-as-you-go, top-ups, auto-recharge, and bonus credits.
1 articleTroubleshooting
Calls not connecting, voice issues, and other fixes.
1 articlePopular articles
Buying your first phone number
Choose a local or toll-free number for Milo to answer. What numbers cost, how setup works, and how to pick an area code your customers will trust.
Connecting Google Calendar
Connect Google Calendar so Milo sees your real availability and books appointments during calls. Setup takes about a minute — here's how.
How pay-as-you-go billing works
Top up a balance, pay per minute, no subscription. How Milo's pay-as-you-go billing works, what calls and numbers cost, and how to track every cent.
Milo isn't answering my number
Calls ringing out? Check number activation, call forwarding, business hours, and balance — the six most common causes and how to fix each one.
Uploading docs to Milo's knowledge base
Upload menus, price lists, policies, and FAQs so Milo answers caller questions from your own documents — no manual scripting or prompt work required.
What is Milo and how does it work
Milo is an AI receptionist that answers your business phone 24/7, books appointments, and takes messages. How it works, what it costs, and why.
Recently updated
Buying your first phone number
Choose a local or toll-free number for Milo to answer. What numbers cost, how setup works, and how to pick an area code your customers will trust.
Connecting Google Calendar
Connect Google Calendar so Milo sees your real availability and books appointments during calls. Setup takes about a minute — here's how.
How pay-as-you-go billing works
Top up a balance, pay per minute, no subscription. How Milo's pay-as-you-go billing works, what calls and numbers cost, and how to track every cent.
Milo isn't answering my number
Calls ringing out? Check number activation, call forwarding, business hours, and balance — the six most common causes and how to fix each one.
Getting started
What Milo is and how to get your first answered call.
What is Milo and how does it work
Milo is an AI receptionist that answers your business phone 24/7, books appointments, and takes messages. How it works, what it costs, and why.
Quick start: your first answered call
Create your account, pick a number, paste in your business details, and hear Milo answer a live test call — the full setup takes about 5 minutes.
Test-calling Milo before going live
Call your Milo number, ask the questions your customers actually ask, and read the transcript — validate every setting before real callers dial in.
Receptionist setup
Script, voice, tone, business hours, and compliance.
Writing a script that sounds like you
Write a greeting and instructions that make Milo sound like a real teammate — what to include, what to leave out, and examples you can copy.
Choosing a voice for Milo
Preview Milo's voices, pick one that fits your brand, and switch anytime. What to listen for and how each voice suits different kinds of businesses.
Setting business hours and after-hours behavior
Set when Milo answers, when calls go to voicemail, and what after-hours callers hear. Configure open, closed, and holiday behavior in a few clicks.
Phone numbers
Buying, porting, forwarding, and caller ID.
Buying your first phone number
Choose a local or toll-free number for Milo to answer. What numbers cost, how setup works, and how to pick an area code your customers will trust.
Forwarding your existing number to Milo
Keep the number your customers already know. Forward it to Milo with a short carrier code — step-by-step for major carriers, landlines, and mobile.
Knowledge base
Teach Milo your business — uploads, URLs, FAQs.
Integrations
Google Calendar, and more on the way.
Billing
Pay-as-you-go, top-ups, auto-recharge, and bonus credits.
Troubleshooting
Calls not connecting, voice issues, and other fixes.
Start taking calls in 3 minutes.
$1 free credit to start. Pay as you go — no subscriptions, top up only when you want to.
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