Privacy Policy

Last updated: May 18, 2026

This is a placeholder privacy policy. The final version will be reviewed by counsel before launch.

What we collect

Account information you provide (name, email, business name), data you create using Dial Milo (receptionist configurations, knowledge base content, phone numbers), and call data (recordings, transcripts, caller phone numbers, durations). We also collect basic usage analytics.

How we use it

To provide and improve the service, bill you for usage, and contact you about your account. We do not sell or share your data with third parties for marketing purposes.

Third parties we use

• Telnyx — handles phone call routing and SMS
• OpenAI — powers the AI receptionist conversations and document embeddings
• Stripe — processes payments (PCI-compliant)

Each has their own privacy policy. Call audio is processed by Telnyx and OpenAI to deliver the service.

Data retention

Call recordings and transcripts are retained for the lifetime of your account. You can delete individual calls or close your account anytime to remove all your data.

Your rights

You can access, export, correct, or delete your data anytime from your dashboard. For requests we can't fulfill via the dashboard, email [email protected].

Security

Session cookies are HttpOnly. Call recordings are encrypted at rest. Payment data is handled entirely by Stripe — we never store card numbers.

Changes

We'll notify you of material changes via email or in the dashboard. Continued use after a change means you accept it.

Contact

Privacy questions: [email protected].