Choosing a voice for Milo

How voices differ

All of Milo's voices speak clearly and sound natural in conversation — none of them sound like a 1990s phone tree. What differs is:

• Warmth — some voices feel like a friendly café, others feel like a professional office.
• Pace — some speak slightly faster (energetic), others are deliberately measured (calm, reassuring).
• Register — slightly deeper voices tend to read as more authoritative; higher voices as more approachable.

There's no objectively better voice — it's about fit.

Quick recommendations

| Type of business | Voices that tend to work well | |---|---| | Medical, legal, financial | Calm, measured, professional register | | Retail, hospitality, food | Warm, upbeat, conversational | | Tech, SaaS | Clear, neutral, efficient | | Trades (plumbing, electrical) | Friendly, direct, no-nonsense |

These are starting points, not rules. A law firm that wants to feel approachable might choose a warmer voice deliberately.

Changing the voice

1. 1

   Open your receptionist

   Go to Receptionists and select the receptionist you want to update.

2. 2

   Click 'Voice'

   You'll see a voice panel on the settings page. Each option has a short audio preview you can play before committing.

3. 3

   Save and test

   Save your selection and do a test call. Hearing the voice in an actual conversation is more revealing than the preview clip.

A note on accents

Milo's voices are designed to be clearly understood by callers across a wide range of accents themselves. If most of your callers are based in a specific region, it's worth choosing a voice that feels natural to that audience. A voice that sounds warm and familiar to callers in Dubai might feel subtly 'off' to callers in London — and vice versa.

If you're unsure, neutral voices (no strong regional accent) are the safest default and work well in most markets.