Choosing a voice for Milo
Preview Milo's voices, pick one that fits your brand, and switch anytime. What to listen for and how each voice suits different kinds of businesses.
Voice choice shapes how callers feel about your business before Milo says a single word — pick one that matches your brand, then do a test call to confirm it feels right.
How voices differ
All of Milo's voices speak clearly and sound natural in conversation — none of them sound like a 1990s phone tree. What differs is:
- Warmth — some voices feel like a friendly café, others feel like a professional office.
- Pace — some speak slightly faster (energetic), others are deliberately measured (calm, reassuring).
- Register — slightly deeper voices tend to read as more authoritative; higher voices as more approachable.
There's no objectively better voice — it's about fit.
Quick recommendations
| Type of business | Voices that tend to work well |
|---|---|
| Medical, legal, financial | Calm, measured, professional register |
| Retail, hospitality, food | Warm, upbeat, conversational |
| Tech, SaaS | Clear, neutral, efficient |
| Trades (plumbing, electrical) | Friendly, direct, no-nonsense |
These are starting points, not rules. A law firm that wants to feel approachable might choose a warmer voice deliberately.
Changing the voice
- 1
Open your receptionist
Go to Receptionists and select the receptionist you want to update.
- 2
Click 'Voice'
You'll see a voice panel on the settings page. Each option has a short audio preview you can play before committing.
- 3
Save and test
Save your selection and do a test call. Hearing the voice in an actual conversation is more revealing than the preview clip.
Changes take effect immediately. You can switch voices as many times as you like — test-call after each change and keep going until you find one that sounds like 'you.'
A note on accents
Milo's voices are designed to be clearly understood by callers across a wide range of accents themselves. If most of your callers are based in a specific region, it's worth choosing a voice that feels natural to that audience. A voice that sounds warm and familiar to callers in Dubai might feel subtly 'off' to callers in London — and vice versa.
If you're unsure, neutral voices (no strong regional accent) are the safest default and work well in most markets.
Was this helpful?
Related articles
Writing a script that sounds like you
Write a greeting and instructions that make Milo sound like a real teammate — what to include, what to leave out, and examples you can copy.
Test-calling Milo before going live
Call your Milo number, ask the questions your customers actually ask, and read the transcript — validate every setting before real callers dial in.
Setting business hours and after-hours behavior
Set when Milo answers, when calls go to voicemail, and what after-hours callers hear. Configure open, closed, and holiday behavior in a few clicks.