How business hours and after-hours mode work

Set business hours so Milo behaves correctly outside of them. Configured on the Receptionist page → Business hours card.

What you configure#

• Weekly schedule — open / close times per day. Uncheck a day to mark it closed.
• Time zone — defaults to your browser's detected zone; change if your business is elsewhere.
• After-hours mode — one of three choices below.
• After-hours greeting — what Milo says first when a call lands outside hours.

The three after-hours modes#

• Take voicemails (recommended).Milo still answers, but only takes structured voicemails — no bookings, no warm transfers (the human isn't there to take them).
• Politely end the call.Milo announces your hours, takes a brief callback message, and ends. Good for businesses that don't want any after-hours commitment.
• Behave the same as during hours. Disables after-hours behaviour entirely. Useful for 24/7 trades like locksmiths.

How it works under the hood#

At call.start, Milo checks the current time against your schedule. If you're open, normal behaviour. If you're closed, the greeting swaps to your after-hours greeting and certain tools (book_appointment, transfer_call) are removed from what Milo can do — so even if its judgment slips, it physically can't book over a closed slot.