Reference
Every Milo tool, explained
The full list of what Milo can do during a call — book appointments, capture leads, send SMS, take voicemails, search your knowledge base, transfer to a human.
During a call Milo can book appointments, check availability, capture leads, take voicemails, send SMS, notify the owner, transfer to a human, and search your knowledge base — each toggled per business.
Tools are what Milo can do during a call — beyond just talking. Toggle them on the Tools page. Industry defaults are set automatically based on your business type.
The full list
- capture_lead — record a free-text lead (name, email, intent) for follow-up
- take_voicemail — record a structured voicemail with topic + urgency + callback number
- book_appointment — book directly into your Google Calendar (requires Calendar connected)
- check_availability — look up open slots before proposing times
- send_sms — text the caller mid-call (links, confirmations, directions)
- notify_owner — text you when something is urgent or high-value (configure your phone on Settings)
- transfer_call — warm-transfer the caller to a human number
- search_knowledge_base — answer questions using docs you've uploaded (PDFs, URLs, policies)
- remember — keep persistent notes about repeat callers so the next call has context
Industry defaults
Pick your industry on the Receptionist page and Milo defaults to the right tool set for your vertical. You can always toggle individual tools on or off later.
Frequently asked questions
- Can I turn individual tools off?
- Yes — every tool toggles per business on the Tools page, and sensible industry defaults are applied automatically.
Keep reading
Integrations
Connect Google Calendar in 60 seconds
Connect Google Calendar so Milo books appointments directly into it during live calls. Step-by-step setup, permissions explained, done in 60 seconds.
ReadReference
How business hours and after-hours mode work
Set when you're open. Choose what Milo does outside those hours: take voicemails, politely end calls, or behave normally.
ReadAI Receptionist
What is an AI receptionist?
A plain-English explanation of what AI receptionists do, how they sound on the phone, and where they fit (or don't) in a small business.
Read