Tools are what Milo can do during a call — beyond just talking. Toggle them on the Tools page. Industry defaults are set automatically based on your business type.
The full list#
- capture_lead — record a free-text lead (name, email, intent) for follow-up
- take_voicemail — record a structured voicemail with topic + urgency + callback number
- book_appointment — book directly into your Google Calendar (requires Calendar connected)
- check_availability — look up open slots before proposing times
- send_sms — text the caller mid-call (links, confirmations, directions)
- notify_owner — text you when something is urgent or high-value (configure your phone on Settings)
- transfer_call — warm-transfer the caller to a human number
- search_knowledge_base — answer questions using docs you've uploaded (PDFs, URLs, policies)
- remember — keep persistent notes about repeat callers so the next call has context
Industry defaults#
Pick your industry on the Receptionist page and Milo defaults to the right tool set for your vertical. You can always toggle individual tools on or off later.
Keep reading
Integrations
Connect Google Calendar in 60 seconds
Step-by-step: connect your Google Calendar so Milo can book appointments directly into it during a call.
ReadReference
How business hours and after-hours mode work
Set when you're open. Choose what Milo does outside those hours: take voicemails, politely end calls, or behave normally.
ReadGetting started
What is an AI receptionist?
A plain-English explanation of what AI receptionists do, how they sound on the phone, and where they fit (or don't) in a small business.
Read