Do I have to check self-exclusion registers before calling players?

In most regulated markets you may not market to self-excluded people, and a phone call is direct marketing. Some markets go further: Germany requires a check of the exclusion file before each personally addressed ad, and Denmark requires a ROFUS check no more than 24 hours before sending marketing. The table on this page lists each market's rule and links to the source.

Can I screen my call list against Cruks in the Netherlands?

No. Dutch law only lets operators query Cruks to admit a player to a venue or the gaming site, not to screen marketing, even though marketing to registrants is banned. The Dutch government confirmed this gap in May 2026 and said a bill is being drafted. Until then, exclude everyone your own systems have flagged.

Does GAMSTOP stop marketing as well as play?

Under the Gambling Commission's code SR 3.5.3 you must take all reasonable steps to stop marketing to self-excluded customers and remove or flag them in your marketing databases within two days. GAMSTOP participation itself is required by SR 3.5.5.

Is a register check enough on its own?

No. You also need valid consent for the channel, your own operator-level exclusions and cool-offs, and any safer-gambling flags on the account. Registers are one input to suppression, not the whole of it.

How does Dial Milo handle self-exclusion?

You screen your list before it reaches Milo. On every call Milo checks it has the right person, and any sign of harm or a request to self-exclude stops the offer, gives support details, and puts the number on your do-not-call list so no campaign calls it again.

Gambling self-exclusion registers by country

The national and state registers that limit who you can call, email or text, what each one requires of operators, and the source for every rule.

For licensed operators' CRM, VIP and retention teams.

Checked against regulator pages and legal texts on 17 October 2026. Rules change; follow the source links and confirm with your compliance team. This page is a reference, not legal advice.

Self-exclusion registers by jurisdiction
Jurisdiction	Register	Screening	Marketing to registrants
Great Britain	GAMSTOP	Every remote licensee must take part (LCCP SR 3.5.5, since 31 March 2020)	Stop marketing to self-excluded customers; remove or flag them in marketing databases within 2 days (SR 3.5.3)
Sweden	Spelpaus.se	Check before any play (Spellagen 12 kap. 4 §)	No marketing directed at a self-excluded player (Spellagen 15 kap. 2 §)
Germany	OASIS (Spielersperrsystem)	Checked at registration and every login. Before each personally addressed ad, check the exclusion file (§ 5 Abs. 5 GlüStV 2021)	No personally addressed advertising to blocked players; it needs prior consent, which a block cancels
Netherlands	Cruks (Centraal Register Uitsluiting Kansspelen)	Checked when a player registers and plays. Operators may not query Cruks to screen marketing lists (Wok art. 33h)	Advertising may not be aimed at vulnerable people, including the self-excluded (Besluit werving art. 2(4))
Denmark	ROFUS	Check at account creation, every login, and no more than 24 hours before sending marketing	Players registered since 1 January 2020 are automatically opted out of marketing
Spain	RGIAJ (Registro General de Interdicciones de Acceso al Juego)	Blocks every game that requires player identification	No commercial communications aimed at registrants (RD 958/2020 art. 10.2.g and 13.2); no email or electronic marketing to them (art. 24.2)
Italy	ADM self-exclusion from remote gaming	Blocks remote gaming at every concessionaire and stops new accounts	Italy bans gambling advertising in general; check with counsel before any outbound contact
France	Fichier des interdits de jeux	Check at account opening and every login; accounts of banned players must be closed	Banned players' accounts are closed, so they shouldn't be in your customer base at all
Belgium	EPIS (Excluded Persons Information System)	Checked every time a player enters a venue or places a bet, online or offline	Check the current advertising rules with counsel
Ontario	BetGuard (centralized self-exclusion)	Operators must take part since 14 May 2026 (Standard 2.14.1) and block registrants from accounts	Stop marketing, incentives and promotions within 24 hours of listing; no ads targeted at registrants (Standard 2.03)
New Jersey	Internet Self-Exclusion List	Refuse wagers and deny gaming privileges to listed people	Keep them from targeted mailings, telemarketing promotions and other promotional material, including from your agents (N.J.A.C. 13:69G-2.4)
Pennsylvania	iGaming Self-Exclusion List	Keep the list and update it at least every 2 business days (58 Pa. Code 815a.4)	No targeted mailings, telemarketing promotions or other iGaming promotions, from you or your agents (815a.5(a)(3))
Michigan	Responsible Gaming Database	Operators keep a self-exclusion list (R 432.674)	The list may be shared with licensed third parties only to remove names from mailings and promotions
Portugal	SRIJ online self-exclusion	Requested through SRIJ, it covers every licensed online site	Check the current advertising rules with counsel
Brazil	Plataforma Centralizada de Autoexclusão	Block the person on every authorised platform within 72 hours	No targeted advertising during the exclusion
Malta	No central register	Self-exclusion is per operator; there's no shared national list	Apply your own exclusions

Great Britain

GAMSTOP

Run by: The National Online Self Exclusion Scheme Ltd; participation required by the Gambling Commission
Screening: Every remote licensee must take part (LCCP SR 3.5.5, since 31 March 2020)
Marketing: Stop marketing to self-excluded customers; remove or flag them in marketing databases within 2 days (SR 3.5.3)
Exclusion periods: 6 months, 1 year, 5 years, or 5 years with auto-renewal. An exclusion doesn't end on its own at expiry: the person has to ask, with at least a 24-hour cooling-off.

The Gambling Commission's guidance says the marketing duty also covers customers whose exclusion has expired but who haven't chosen to return.

You're responsible for marketing sent by affiliates and other third parties on your behalf (SR 1.1.2).

Sweden

Spelpaus.se

Run by: Spelinspektionen (Swedish Gambling Authority)
Screening: Check before any play (Spellagen 12 kap. 4 §)
Marketing: No marketing directed at a self-excluded player (Spellagen 15 kap. 2 §)
Exclusion periods: 10 days, 1, 3 or 6 months, or until further notice (at least 12 months)

Germany

OASIS (Spielersperrsystem)

Run by: Regierungspräsidium Darmstadt; the GGL supervises the market
Screening: Checked at registration and every login. Before each personally addressed ad, check the exclusion file (§ 5 Abs. 5 GlüStV 2021)
Marketing: No personally addressed advertising to blocked players; it needs prior consent, which a block cancels
Exclusion periods: Self-exclusion of at least 3 months

§ 5 GlüStV 2021 also restricts advertising by telephone, so confirm with counsel which calls your licence allows.

Netherlands

Cruks (Centraal Register Uitsluiting Kansspelen)

Run by: Kansspelautoriteit
Screening: Checked when a player registers and plays. Operators may not query Cruks to screen marketing lists (Wok art. 33h)
Marketing: Advertising may not be aimed at vulnerable people, including the self-excluded (Besluit werving art. 2(4))
Exclusion periods: At least 6 months

This is a known gap: the law bans marketing to Cruks registrants but doesn't let operators check the register before marketing. The state secretary confirmed this in May 2026 and said a bill is being drafted. Until then, exclude everyone your own systems have flagged.

Denmark

ROFUS

Run by: Spillemyndigheden (Danish Gambling Authority)
Screening: Check at account creation, every login, and no more than 24 hours before sending marketing
Marketing: Players registered since 1 January 2020 are automatically opted out of marketing
Exclusion periods: 24-hour break, 1, 3 or 6 months, or permanent (can be lifted after at least 1 year)

Spain

RGIAJ (Registro General de Interdicciones de Acceso al Juego)

Run by: Dirección General de Ordenación del Juego (DGOJ)
Screening: Blocks every game that requires player identification
Marketing: No commercial communications aimed at registrants (RD 958/2020 art. 10.2.g and 13.2); no email or electronic marketing to them (art. 24.2)
Exclusion periods: Indefinite; cancellation can be requested after 6 months

Italy

ADM self-exclusion from remote gaming

Run by: Agenzia delle Dogane e dei Monopoli (ADM)
Screening: Blocks remote gaming at every concessionaire and stops new accounts
Marketing: Italy bans gambling advertising in general; check with counsel before any outbound contact
Exclusion periods: Fixed term up to 270 days, or indefinite (revocable after at least 9 months). Partial exclusion from one operator or game type also exists.

France

Fichier des interdits de jeux

Run by: Autorité nationale des jeux (ANJ)
Screening: Check at account opening and every login; accounts of banned players must be closed
Marketing: Banned players' accounts are closed, so they shouldn't be in your customer base at all
Exclusion periods: 3 years, renewed automatically

ANJ decision 2026-141 moves the check from DNS to an API; the old technical rules are repealed from 15 July 2027.

Belgium

EPIS (Excluded Persons Information System)

Run by: Kansspelcommissie / Commission des jeux de hasard
Screening: Checked every time a player enters a venue or places a bet, online or offline
Marketing: Check the current advertising rules with counsel

The Constitutional Court upheld EPIS in judgment 45/2026 (16 April 2026) and ordered gaps for bars and National Lottery online games to be closed.

Ontario

BetGuard (centralized self-exclusion)

Run by: iGaming Ontario; standards set by the AGCO
Screening: Operators must take part since 14 May 2026 (Standard 2.14.1) and block registrants from accounts
Marketing: Stop marketing, incentives and promotions within 24 hours of listing; no ads targeted at registrants (Standard 2.03)
Exclusion periods: 6 months, 1 year or 5 years

Site-level self-exclusion continues alongside BetGuard.

New Jersey

Internet Self-Exclusion List

Run by: Division of Gaming Enforcement
Screening: Refuse wagers and deny gaming privileges to listed people
Marketing: Keep them from targeted mailings, telemarketing promotions and other promotional material, including from your agents (N.J.A.C. 13:69G-2.4)
Exclusion periods: 1 year, 5 years or lifetime (lifetime in person only)

Pennsylvania

iGaming Self-Exclusion List

Run by: Pennsylvania Gaming Control Board
Screening: Keep the list and update it at least every 2 business days (58 Pa. Code 815a.4)
Marketing: No targeted mailings, telemarketing promotions or other iGaming promotions, from you or your agents (815a.5(a)(3))
Exclusion periods: 1 year, 5 years or lifetime

Michigan

Responsible Gaming Database

Run by: Michigan Gaming Control Board
Screening: Operators keep a self-exclusion list (R 432.674)
Marketing: The list may be shared with licensed third parties only to remove names from mailings and promotions
Exclusion periods: 1 or 5 years

Portugal

SRIJ online self-exclusion

Run by: Serviço de Regulação e Inspeção de Jogos (SRIJ)
Screening: Requested through SRIJ, it covers every licensed online site
Marketing: Check the current advertising rules with counsel
Exclusion periods: At least 3 months, or indefinite; ending it takes effect 1 month after notice

Brazil

Plataforma Centralizada de Autoexclusão

Run by: Secretaria de Prêmios e Apostas (SPA), Ministry of Finance
Screening: Block the person on every authorised platform within 72 hours
Marketing: No targeted advertising during the exclusion
Exclusion periods: Fixed or indefinite

Malta

No central register

Run by: Malta Gaming Authority
Screening: Self-exclusion is per operator; there's no shared national list
Marketing: Apply your own exclusions

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